Good morning Tracey,
Many thanks for your enquiry. I will pass your details on to our Sales department. The person you need to speak to is Name XX, he is away until the end of the month, but will be in touch with you when he gets back.
Kind regards, NameXX
As a customer I'm pleased that they responded withing 24 hours. That said, to tell someone that you have wait a month before someone will talk to you about purchasing a product is well....insane.
What more can I say? Don't put off a potential customer, make arrangements that there is always someone to 'sell' a product or you might find yourself out of business fast.